Shipping
Tea coming soon to your doorstep.
Our team is committed to speed, reliability and care—every single day. We handpick every order every day with love from our warehouse in the USA to make sure all orders are delivered quick and hassle-free across the United States.
Free shipping on all orders +$75.
We typically process orders within 48 hours, but during high-volume periods (like promotions or holidays) processing may take up to 5 business days. We’re always working hard to get your package out the door as quick as possible.
Once your order is processed, the shipping carrier assigns a tracking number. You'll receive an email with all the tracking info as soon as your package ships (woohoo!).
Estimated delivery times — United States
| Shipping to | Delivery time once shipped |
| Continental U.S. | 3–5 business days |
| Alaska, Hawaii, Puerto Rico | 8–11 business days (USPS) |
| Military addresses (APO/FPO/DPO) | Varies (USPS) |
Order Tracking
Visit our Track Your Order page at any time for an update on the status of your order. Make sure to use the tracking number provided to you. If you did not receive an email with tracking information, please contact us.
30-Day Guarantee
Not your cup of tea? Let’s fix that.
With our 30-day guarantee we offer exchanges up to one month after delivery. So, if what you ordered is not exactly what you had in mind, we’ll work together to find what’s right. No ifs, ands or buts. With an ever-changing collection of teas, matchas and accessories to choose from, we know we have something you’ll love—not just like ;) Our goal is always the same, to make your day—and your next cup—better than the last!
Did we get it wrong? Let’s make it right.
If your order is incorrect, damaged, or incomplete, we’ll do everything we can to make up for it. Our 30-Day Guarantee means we offer up to one month for you to return your item to us, so we can find the best way to make it right for you. Easy peasy lemon squeezy!
- If you receive a refund back to your credit card, debit card, PayPal, or Apple Pay, you should see the refund within 10 business days of it being processed. Please note that this may take longer depending on your financial institution.
- If you originally paid with a DAVIDsTEA gift card, we would be happy to provide a replacement card with the refund value or issue a return on the original gift card within 48 hours.
- Please note that if the original payment method you used is no longer valid, we cannot process a refund to a different method of payment. In these circumstances, we can provide a DAVIDsTEA gift card with the refund amount.
Keep in mind all gift cards, promotional, and clearance items are final sale and non-refundable. We reserve the right to address customer concerns, returns and exchanges, on a case-by-case basis, and reserve the right to issue a gift card instead of a refund for merchandise.
Contact us