FAQ
Who can become a DAVIDsTEA wholesaler?
We partner with select retailers, specialty shops, cafés, restaurants, hotels, spas and corporate gifting companies in Canada and the US that align with our brand values and are passionate about offering premium tea experiences to their customers.
What are the benefits of becoming a wholesaler?
Custom create a selection that’s right for you. You’ll have access to a wide range of premium loose leaf teas, sachets and tea accessories that you can handpick to suit your business’s needs.
Our support doesn’t stop once you’ve placed your order. We offer additional marketing materials and product training support, to ensure our partnership is a guaranteed success.
Enhance your offerings with exclusive selections. You have the opportunity to carry seasonal exclusives and limited-edition blends, keeping your product line fresh and relevant.
How do I apply?
Simply fill out our Wholesale Application Form with details about your business, including location, product focus and target customers. Our team will review your application and respond within 3-5 business days.
Is there a minimum order requirement?
Yes! To place a wholesale order with DAVIDsTEA, we have a minimum of $350 before taxes. A $15.99 delivery fee will apply—but great news: orders over $500 before taxes enjoy free shipping.
Can you ship internationally?
We currently ship across Canada & the United States.
What is your return or refund policy?
Due to strict food safety regulations, we’re unable to accept returns on our products. This policy ensures the health and safety of all our customers and complies with industry standards.
However, if you receive a product that is damaged or you have concerns about its safety or quality, please contact us.
What payment methods are accepted?
We currently accept all major credit cards for wholesale orders. Payment is processed securely at checkout.
What are the shipping options and costs?
Shipping is $15.99 on orders below $500 before taxes, while orders over $500 enjoy complimentary delivery. If you’d like more information about our shipping options, visit our Shipping Policy and FAQs here.
Where are your warehouses located?
All our shipping, labelling and packaging happens at our homebase in Montreal, Quebec. From there, your order is quickly sent out to reach you as soon as possible.
Do you provide customer service?
Yes! Our wholesale customer service team is here to help with any questions about orders, shipping, payment or product availability.
How do I track my order status?
Once your order is processed and leaves our warehouse, you’ll receive an email with your tracking number. Visit our Order Status page at any time for an update on the status of your order. Didn’t get a tracking email? Contact us here.
Are your teas organic, fair trade or sustainably grown? Do you carry sustainable packaging?
Many of our teas are certified organic, Fair Trade and ethically sourced. On our wholesale site, you’ll find each product’s certification clearly listed. We source from tea gardens across the world and blend with only the best premium, top-tier ingredients. Our commitment to sustainability means we are always working to prioritize recyclable materials, reduce plastic and introduce compostable packaging.
How can I place an order?
All wholesale orders can be placed easily online though our secure wholesale portal. Once you’re logged in, you can browse products, check availability and complete your order in just a few clicks.
How should I store my tea? How long will it stay fresh?
Keep your teas in a cool, dry place away from light and strong odours. When stored properly, our loose leaf teas, sachets and matchas stay fresh for 12-18 months.